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The Biscuit Garden

Name: The Biscuit Garden
Address: 260 Premier Dr, Holly Springs, NC 27540, Holly Springs, NC, 27540.0, US
Telephone: +1 919-355-2820
Rating: 4.8

260 Premier Dr, Holly Springs, NC 27540

4.8

125 Google reviews

Outdoor yardPool / water playGrooming

Overview

The Biscuit Garden is a family-owned dog boarding and daycare facility in Holly Springs, NC with over 20 years of animal care experience. They offer overnight boarding, daycare, and grooming services with a focus on safety, cleanliness, comfort, and fun—featuring outdoor play areas, a pool, and group play opportunities.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Daily updates

Comfort items allowed

Extras

Owner operated

What Reviews Say

123 reviews analyzed

The Biscuit Garden enjoys overwhelmingly positive reviews with 95% five-star ratings. Customers consistently praise the caring staff, clean facility, fair pricing, and the obvious love staff members show dogs. Multiple reviewers mention their dogs 'lose their mind' with excitement when arriving. A few isolated incidents (kennel cough, one serious wound allegation with disputed facts) exist but owner responses indicate professionalism. The owner actively responds to all reviews including negative ones, typically within 1-2 days. This appears to be a well-established, trusted community fixture with many multi-year customers.

Dog happiness

4.9

Staff

4.9

Cleanliness

4.8

Value

4.8

Facility

4.7

Drop-off / pickup

4.6

Safety

4.5

Communication

4.2

People love

Staff kindness and genuine love for dogs(45)Dog excitement/happiness upon return(35)Clean, well-maintained facility(25)Fair/reasonable pricing, no surprise fees(20)Long-term/loyal customers(18)

Staff shoutouts

Natalie(8 mentions)Beth(4 mentions)Beth Ann(2 mentions)Ginger(2 mentions)

Worth noting

Serious injury/neglect allegation - dog returned with maggot-infested wound

“They boarded him for a weekend trip and received a call to say that we needed to come get him because he has an open wound with maggots in it.”

Kennel cough contracted at facility

“kernel cough when my 10 day trip was over.”

Dog returned scared/unhealthy

“My dog came back incredibly scared and wasn't healthy at all.”

Phone/communication issues(2 mentions)

“Can't get a hold of them and by the time I get there 4pm the groomer left...”

Kennel cough concerns(2 mentions)

“I picked her up after her first time boarding overnight and found out she got kennel cough”

Lack of camera access/photo updates

“My only hang up is that I wish I could check in on her easily through a camera or get some photos of her playing sometimes :)”

Owner replies to 100% of reviewsAvg response: 1dprofessional tone42 repeat customers

Top Rated

4.8 stars from 125+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 125 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.7/ 5

Amenities3 of 14

Reviews125

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website +1 919-355-2820 260 Premier Dr, Holly Springs, NC 27540

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