The Canine Resort & Daycare

Dog died from bacterial infection contracted at facility

“I left my dog there and she died in their care... it was determined she caught a bacterial infection while in the kennel.”

Dog returned sick and underweight

“My dog came back skinner and sick... He didn't eat at all on Monday when I had him back home.”

Dog returned sticky with urine - inadequate potty breaks

“Dog was sticky with urine coming home. Don't think she was taken out regularly to relieve herself.”

Unprofessional owner demeanor during tour

“It wasn't until the owner, Kelley, said, 'They're just dogs.'”

Dog placed in inappropriately small kennel

“They put my 80 pound lab in a very small kennel while the other dogs that were in the same kind of kennels were at max 50 pounds”

Communication/app usability issues(3 mentions)

“I wish there was a different communication way for checking on the animals. There is an app that you have to message through & then they text your phone # with pictures.”

Pricing concerns - perceived as expensive or nickel-and-dimed(3 mentions)

“Its way over priced and they just keep going up and you have to pay for every little thing.”

Limited outdoor time for boarding dogs(2 mentions)

“I was told that they would only be allowed out for 3 potty breaks per day. (5-10 minutes). If I wanted to pay extra, they could have 2 hours additional outside time.”

Phone communication issues(2 mentions)

“Try the phone number to get information for boarding. The number just hangs up.”