The Dog Den
31 E Kenyon Rd, Champaign, IL 61820
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
What Reviews Say
24 reviews analyzedThe Dog Den has predominantly positive reviews describing happy dogs, caring and friendly staff, clean facilities, smooth boarding experiences, and useful updates or photos. A small number of serious negative reviews allege a wrong-dog pickup, rude or dismissive communication, delayed response, and a pickup safety concern involving dogs being loose in the lobby. The owner responded to four reviews, with a mixed but generally explanatory and professional tone; one response is notably defensive.
People love
Staff shoutouts
Worth noting
Wrong dog released at pickup
“The dog den gave my husband the wrong dog upon pick up.”
Dogs allegedly brought loose into the lobby, creating an escape risk
“If someone had been coming in, they could have gotten out.”
Perceived lack of accountability and compassion after an incident
“his first response was not I’m sorry”
Unanswered customer inquiry
“I called two weeks ago and still haven't heard back.”
Alleged aggressive or discourteous staff behavior
“He SLAMMED them on the table”
Rude or poor customer service(3 mentions)
“He was very rude! If I never go back he will be why!”
Communication or response delays(2 mentions)
“I called two weeks ago and still haven't heard back.”
Pickup or dog-identification error(2 mentions)
“The dog den gave my husband the wrong dog upon pick up.”
Top Rated
4.6 stars from 189+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 189 reviews.
At a Glance
Pricing
Boarding
$39–$185/night
Daycare
$25–$33/day
Is this your business?
Submit a free claim. After approval, manage core listing details from your owner dashboard.
Claim this listing