The Dog House
3999 Austell Rd #1101, Austell, GA 30106
Overview
The Dog House is a full-service dog boarding and daycare facility offering temperature-controlled suites, K9Grass turf play areas, webcam access, and 4+ daily walks. Services include grooming, training, free medication administration (non-injectable), and daycare packages starting at $26/day. A temperament test is required for all new dogs.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
What Reviews Say
371 reviews analyzedThe Dog House presents a starkly polarized customer experience, where many long-term clients praise the friendly staff, effective training programs, and the peace of mind provided by live webcams. However, a significant number of recent reviews highlight severe safety failures, including disease transmission, physical injuries, and a lack of supervision that led to a pregnancy. While the facility excels at social daycare for many, the recurring reports of poor grooming hygiene and management's lack of accountability in crisis situations are major concerns.
People love
Staff shoutouts
Worth noting
Unsupervised safety incident resulting in pregnancy
“My dog was impregnated while being boarded at The Dog House... the insurer was not responsible for covering injuries that happened to my dog while she was left in their care.”
Severe illness/disease transmission (Parvo)
“Dog encountered Parvovirus while her stay at Dog House... Our fur baby lost her battle with Parvo.”
Physical injuries/Bite marks
“She had bite and scratch marks all over her face and body, in addition to dried blood in many areas.”
Neglect of small breeds (dehydration/starvation)
“his stomach was caved in and bones were showing... he devoured his bowl of food plus water.”
Poor grooming quality/Hygiene(8 mentions)
“Once I went to collect my dogs they were still wet and smelled of urine.”
Ineffective expensive training(3 mentions)
“The $2k I spent for training was waste... Sit, down, and Stay could've been learned at Petsmart for $120.”
Communication/Responsiveness issues(5 mentions)
“Over the 4 day stay no one ever answered or returned my calls.”
Top Rated
4.6 stars from 371+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 371 reviews.
At a Glance
Min puppy age
3 months
Pricing
Boarding
$47–$62/night
Daycare
$26–$32/day
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