The Dog House Inn

Failure to follow explicit separation instructions resulting in injury

“Despite paying for and clearly requesting that our two dogs be kenneled separately, staff chose to kennel them together... resulted in one of our dogs sustaining injuries; including a noticeable chunk missing from his ear.”

Failure to follow medical/physical restriction protocols

“I arrived to pick him up and he was doing everything he wasn’t supposed to, including playing on the slide. This could’ve been catastrophic [for his IVDD].”

Unreported injuries discovered by owner at pickup

“I get my dog in the jeep and notice that she has 2 puncture wounds on her left side. No one knows anything.”

Communication/Accountability regarding incidents(3 mentions)

“No apologies, no nothing... the conversation was just very flippant- No apology and no concern shown.”

Sanitation of belongings

“both of our dogs’ beds were returned to us soaked, soiled, and strongly smelling of urine.”