The Dog Retreat and Spa

Kennel cough outbreak after boarding

“We have dropped 2 of our dogs there to stay for 5 days and when we picked them up they didn't look normal... they told us he has a KENNEL COUGH.”

Tapeworm exposure incident

“When I asked if my dog could have gotten it she actually laughed.”

Aggressive staff interaction in parking lot

“A member of their staff aggressively approached us in the parking lot. Immediately began accosting and threatening us...”

Customer relationship terminated after disputing charges

“Don't ever disagree with a charge from the groomer, or your 3 1/2 year relationship will be immediately terminated.”

Pricing and hidden fees(8 mentions)

“They nickel and dime you for additional fees without warning.”

Communication about charges and services(5 mentions)

“I am asking for more communication about the additional charge and stay information during check-in.”

Dog not accepted after evaluation(4 mentions)

“They reported that she barked when dogs approached her, and did not interact with any of the dogs.”

Inconsistent grooming results(3 mentions)

“The last two times he's been his coat wasn't even and it looked like he barely had any hair cut.”

Required multiple daycare visits before boarding(2 mentions)

“The receptionist required MULTIPLE days of day care to be considered for boarding.”