The Dog Sanctuary WI - Daycare & Spa

Dog used as unofficial 'test dog' for new dog introductions without owner consent

“our first dog had been used as the dog that 'tests' new dogs for temperament without our permission, for a long time”

Puppy bitten multiple times with permanent ear damage

“the ear that was bitten doesn't move as well as the non-bitten ear -- he can no longer lift it and it seems like there's permanent damage”

Inconsistent incident reporting to owners

“Only once were we notified of a bite - the others we noticed on our own”

Staff allegedly not trained in dog behavior, CPR, first aid (except owner)

“Other places actually have employees who are trained in several areas such as dog behavior, CPR, and first aid. To my knowledge, the only one with this training is the owner”

No cameras for pet parents to monitor dogs

“Other places also have cameras to check in on your dog throughout the day, also something TDS does not have”

Staff training and expertise concerns(2 mentions)

“The staff need training / Their employees don't seem to be trained adequately”

Incident notification and transparency(2 mentions)

“Only once were we notified of a bite - the others we noticed on our own / when things go south, even once, they don't handle it appropriately”

Pack/package expiration policy

“if you buy a pack, it will expire if you don't use in in time. This happened to us twice”

Staff turnover

“I have also noticed is their struggle to keep staff. So many people have been in and out of their doors lately”