The Dog Stop - Brunswick, GA

Dog contracted kennel cough (bordatella) during boarding - owner not notified

“My dog got the bordatella (kennel cough) shot 3 weeks before we went out of town. When we picked him up he was so sick and coughing every breath! He was sneezing green snot! He had got kennel cough from the Dog Stop.”

Small puppy placed with much larger dogs resulting in biting incidents

“I have a 12 week old puppy that I brought to try it out and they put him in with dogs that were like 10 times bigger than he was and two of them tried to bite him and they people didn't really do anything besides spray the other dogs in the face with a water gun.”

Dog left ungroomed after 6+ hours, caged entire time

“They had my dog for almost 6 hrs and didn't groom him. They told me they over booked but said they would get to him. I picked him up at almost closing time and he wasn't groomed. When I picked him up he was so upset and very hungry and thirsty. He was in a cage the whole time.”

Grooming quality issues - matted fur not properly addressed, uneven cuts(3 mentions)

“He came out with Matt's on his belly area, and the excuse is that he was still a little bit wet and it caused those Matt's, and she couldn't fully trim his rear cause he kept crying”

Appointment/booking system problems - overbooking, scheduling errors, not in system(4 mentions)

“To be told if I want to be reschedule. No I don't want to be reschedule my baby needs to be groom. I got there early. Her appointment was at 1:30pm.”

Staff-to-dog ratio concerns - too many dogs, not enough staff(2 mentions)

“Sometimes though there's more dogs than staff which can get a little rough, but otherwise everybody's fantastic.”

Communication gaps - no call about delays, check-in confusion(3 mentions)

“One improvement idea would be better communication between staff and any changes communicated to clients, just to reduce check in confusion.”