The Dog Stop - Middletown, Delaware

Dog ingested foreign object (fabric) requiring emergency veterinary care; symptoms were not properly communicated to owner

“He was hospitalized for a week and the vet said it was clear from his condition that he had to have been seriously ill for days as he had eaten some kind of fabric that was partially dissolved and blocking his intestines.”

Dog injured during daycare play (cuts from other dogs)

“He had a few cuts on him; I'm thinking from playing with the other dogs but we didn't notice until we got home to love on him.”

Dog walker service failed to complete contracted time (8 min instead of 30 min)

“The girl came over, helped herself to our food, then spent a total of 8 minutes before leaving.”

Strong urine smell in facility

“My first observation was the strong smell of urine upon walking in.”

Grooming cuts shorter or different than requested(5 mentions)

“They cut him like a cocker spaniel. I'm sick. His hair will take at least a year to grow back”

Communication/phone call responsiveness(3 mentions)

“I called to schedule an appointment for my dog on November 21st. No one answered, so I left a voicemail. As of today, February 2nd, I still have not received a call back.”

Extra charges / nickel-and-diming(3 mentions)

“Now they try to nickel and dime you each chance they get. They tried to charge me a 25.00 cancellation fee”

Dog returned dirty or with other dogs' hair(2 mentions)

“When they brought my dog out, he had hair all over him from other dogs and dirt marks on all four paws.”