The Doggy Port

Dog injured/scratched during grooming or daycare with no notification

“I picked him up from a non grooming appointment and he had scratches again on his stomach... when I walked in he was crying barking and he does not bark like that unless something has upset him”

Dog left unattended for extended periods during daycare

“I dropped him off at 8:00am and told the lady if they could feed him after they came back for a walk. To my surprise I picked him up at 4:30 and they gave me his food back!! They had 8 hours and half and couldn't feed him?”

Manager dishonesty about services provided

“The manager claimed that someone had walked my dog, obviously not realizing that I have security cameras. She lied right to me. No one walked my dog”

Dog escaped facility

“he jumped the small black gate to get out of there as quick as possible”

Dog left barking alone at late hour

“I live next door. I have never heard a dog barking in there at 930pm not even after 7pm... Calling animal control......”

Grooming results not matching owner instructions (shaved too short)(4 mentions)

“I clearly requested a 1-inch teddy-bear cut... the groomer ended up shaving most of his coat in a way that looks rough and unprofessional”

Inconsistent grooming quality between staff(2 mentions)

“The first time I took my pup with Daniela, she did a great job. The second time I took her I had to book her with someone else and I did not liked the results”

Communication issues with staff(2 mentions)

“Woman who answered had limited English and could not answer questions. Very disappointed”

Long wait times / slow service(2 mentions)

“it took 4+ hours which is annoying”