The Fetching Post

Grooming quality inconsistency - nicks, uneven cuts, incomplete services

“I noticed that she had several nicks near her leg. this was never mentioned at pick up!”

Communication failures - not informing owners of issues with their pets

“she told me they were fine (but didn't even ask what my dogs names were???)...WHY DIDN'T YOU MENTION THAT TO ME ON THE PHONE WHEN I CALLED AND ASKED ABOUT THEM?”

Staff attitude problems - rude front desk behavior

“the ladies up front are extremely rude & get mad when you call and check on your dog!!!!”

Care issues - dog came home smelling of urine, missing bed, food mismanagement

“My dog smelled like urine, and his dog bed was missing...my dog had run out of food...they had gone through over 20 pounds of food in less than three days.”

Too many dogs - overwhelming environment

“Too many dogs. You can't even hear yourself talk. My dogs were scared and my Shepard had a cut on his nose.”

Grooming inconsistency(4 mentions)

“The second visit to the groomer was a big let down...his ears were dirty, his nails had not been done and his coat was full of loose hair.”

Staff communication issues(3 mentions)

“There are a few who have very sassy mouths. Employee E is one of them.”

Shot record confusion

“they told me that he doesn't have the influenza shot...they couldn't take my dog. Even though he was there three days before getting groomed and this was never an issue.”