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The Fox and Hound Canine Retreat

Name: The Fox and Hound Canine Retreat
Address: 2437 Michigan Line, Brights Grove, ON N0N 1C0, Brights Grove, ON, N0N 1C0, CA
Telephone: +1 519-542-0070
Rating: 4.8

2437 Michigan Line, Brights Grove, ON N0N 1C0

4.8

314 Google reviews

Cage-freeOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlled

Overview

The Fox and Hound Canine Retreat is a luxury canine boarding and daycare facility offering open-concept play areas, climate-controlled indoor spaces, and 3 acres of outdoor terrain with grass and turf. Services include overnight stays in modern suites, daycare with structured play groups, grooming, training, a retail shop, and seasonal pool access. All dogs undergo a temperament assessment, and they offer valet service and flexible daycare packages.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, Bordetella

What Reviews Say

314 reviews analyzed

The facility is highly praised for its beautiful grounds, including a dog pool and spacious play areas, with many owners reporting their dogs return home happily exhausted. However, there is a significant dichotomy in experiences; while most reviews are 5-star, a cluster of detailed 1-star reviews describes serious safety incidents, including puncture wounds and respiratory distress that staff allegedly failed to report to owners. The owner's responses to these critical incidents are often perceived as defensive or dismissive of the severity of the injuries.

Cleanliness

5.0

Facility

4.9

Staff

4.8

Dog happiness

4.7

Value

4.5

Drop-off / pickup

4.0

Communication

3.2

Safety

2.5

People love

Exhausted/Happy dogs(25)Excellent Facility/Pool(15)Social Media Updates(8)

Staff shoutouts

Marley(3 mentions)Sam(2 mentions)Linda

Worth noting

Severe medical neglect/unreported injuries

“My dog suffered 3 significant injures... His groin was tore apart. The Vet confirmed that as a result of the clean cut, it was not a dog bite. Quite simply he was impaled!”

Breed discrimination

“I was immediately told he wasn’t welcome due to his 'breed' being closely associated with a pitbull... offered two separate DNA tests... still met with a firm no.”

Lack of communication regarding health/injuries(6 mentions)

“I called the Fox and Hound to ask exactly what happened and I got a very vague 'she sounded phlegmy in the afternoon'.”

Weight loss and illness after boarding(4 mentions)

“We picked her up and noticed a problem with her eye being red, a significant weight loss and lethargy.”

Unresponsive to phone calls/messages(3 mentions)

“Left a message on their answering machine... Currently on week 3 with still no response.”

Owner replies to 15% of reviewsdefensive tone42 repeat customers

Top Rated

4.8 stars from 314+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 314 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.2/ 5

Amenities9 of 14

Reviews314

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Boarding

$39.9/night

Daycare

$19–$45.6/day

Contact

Visit Website +1 519-542-0070 2437 Michigan Line, Brights Grove, ON N0N 1C0

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