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The Gold Leash Pet Hotel & Daycare

Name: The Gold Leash Pet Hotel & Daycare
Address: 1804 S Washington St, Naperville, IL 60565, Naperville, IL, 60565.0, US
Telephone: +1 630-983-6656
Rating: 4.9

1804 S Washington St, Naperville, IL 60565

4.9

329 Google reviews

Cage-freeOutdoor yardAccepts puppiesReactive breeds OKGroomingTrainingOvernight potty breaks

Overview

The Gold Leash Pet Hotel & Daycare is an affordable luxury pet care facility in the Naperville/Carol Stream, IL area offering boarding, daycare, grooming, and training services. The facility emphasizes cage-free private suites with indoor/outdoor access, no breed or age restrictions, and provides daily photo/video updates to pet parents. They have a 4.9-star Google rating across both locations.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Solo play

Daily updates

Requirements

Spay/neuter policy:No restrictions

What Reviews Say

329 reviews analyzed

The Gold Leash is highly regarded for its attentive staff and ability to handle high-energy or anxious dogs through structured playgroups and enrichment. Customers frequently praise the 'Furever Reports' and the facility's cleanliness, though some express frustration over a-la-carte pricing for basic updates and meal preparation. While the vast majority of experiences are glowing, a small subset of reviews mentions concerns regarding staff turnover and defensive communication from ownership during billing disputes.

Dog happiness

5.0

Staff

4.9

Cleanliness

4.8

Safety

4.8

Drop-off / pickup

4.7

Facility

4.5

Communication

4.2

Value

3.8

People love

Furever Reports(18)Exhausted/Happy Dogs(22)Handling Anxious/Difficult Dogs(14)

Staff shoutouts

Apiphanni(5 mentions)Christian(6 mentions)Josh(2 mentions)Dylan(2 mentions)Stephanie(2 mentions)

Worth noting

Alleged unprofessional behavior/confrontation from ownership

“The owner then proceeded with giving me a call to scream at me... I’m still in shock from his screaming.”

Injury during grooming

“What I was not told was that my dog would receive a bonus treatment of a bloody paw for that added service.”

Pricing and 'Nickel and Diming'(5 mentions)

“Leaving a lower review due to the nickel and diming of customers. $5/meal if you don't individually bag each meal. Extra charge for sending updates.”

Staff Turnover

“Over the last 6 months there has been a huge staff turn over. It seems like a new staff member is getting trained each time.”

Owner replies to 85% of reviewsAvg response: 2dprofessional tone42 repeat customers

Top Rated

4.9 stars from 329+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 329 reviews.

At a Glance

Google rating

4.9/ 5

Review score

4.6/ 5

Amenities7 of 14

Reviews329

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Pricing

Contact facility for pricing

Contact

Visit Website +1 630-983-6656 1804 S Washington St, Naperville, IL 60565

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