The Golden Bone Pet Resort

Dog injured during boarding - quarter-sized gouge on leg

“My dog left boarding with a quarter-sized gouge out of her leg. The staff didn't know how she got it despite being "supervised all day."”

Dog returned thin with bite marks, food mismanagement

“She had BITE MARKS in a row vertically down her tail! She had NO FOOD left, all the cans were GONE and the large bag of "Blue Buffalo" only had a quarter of food left! How could her food be gone but yet my dog be so thin?!”

Dog extremely scared, not properly cared for during first-time boarding

“Turns out they DID NOT put her in the play room to play with other dogs and she was extremely scared and shaking when we picked her up!! She was also thirsty, hungry and thinner as if they hadn't even fed her for a few days!!”

Potential discrimination based on race

“I'm African-American and I'm hoping it wasn't because of my race.”

Medication not given and staff lied about it

“Did not give my pet his medication and then lied to me about it. What a disaster.”

Front desk staff rudeness/incompetence(5 mentions)

“The front desk is truly the only issue we have had with Golden Bone. THREE times the front desk has failed to schedule our dog and when we call to confirm, they claim nothing is scheduled.”

Price increases/expensive(4 mentions)

“Do a good job care for don't but kind of expensive”

Staff turnover (losing beloved employees)(2 mentions)

“Since they let Kristie go, the place has fallen to shambles. She was the best part about the GB because she actually cared about the dogs and their owners.”

Communication gaps about pet status(2 mentions)

“I called at noon to get an ETA and was told she was being worked on then. It was 2:30 by the time she was ready and there was no explanation as to why it took 5.5 hours”