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The Madison Dog Resort & Spa - Hawthorne

Name: The Madison Dog Resort & Spa - Hawthorne
Address: 1156 Goffle Rd, Hawthorne, NJ 07506, Hawthorne, NJ, 7506.0, US
Telephone: +1 973-949-3653
Rating: 4.4

1156 Goffle Rd, Hawthorne, NJ 07506

4.4

72 Google reviews

Cage-freeLive webcamStaff overnightSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

The Madison Dog Resort & Spa is a family-owned, cage-free dog boarding and daycare facility with 4 New Jersey locations (Waldwick, Wayne, Hawthorne, and Brick). They offer luxury 100% cage-free boarding in private dog hotel rooms with 24+ sq ft space, overnight supervision, and live webcams. Daycare runs $35-$45/day and boarding $75-$100/night, with multi-dog discounts and package deals available.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication adminExtra fee

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Bordetella (required every 6 months), Rabies, DHPP (Distemper/Hepatitus/Parvovirus/Parainfluenza), Regular flea & tick treatment

Policies & Details

Hours & Billing

Drop-off hours:7am-3pm

Checkout time:11am

Late pick-up fee:$5 per hour after 11am

Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice

Cancellation penalty:50% of original reservation if no-show

Care & Play

Group play

Solo play

Daily updates — Free

Feeding policy:Owner provides food; house dry food available ($1 per cup)

Requirements

Spay/neuter policy:Required at 6 months; puppies under 6 months not eligible for pack play

Extras

Multi-dog discount — 30% off each additional dog

Senior dog accommodations

Owner operated

What Reviews Say

72 reviews analyzed

The Madison Dog Resort & Spa in Hawthorne enjoys overwhelmingly positive reviews with 74% (53/72) giving 5-star ratings. Customers consistently praise the caring, professional staff (especially Matt, Allison, and Kelly), clean facilities, and happy dogs who love attending. A few concerning negative reviews highlight isolated incidents involving grooming issues, a dog covered in feces upon pickup, and pricing transparency concerns, but the majority experience excellent care with strong communication and genuine animal love.

Dog happiness

4.8

Staff

4.8

Facility

4.5

Communication

4.5

Cleanliness

4.0

Drop-off / pickup

4.0

Safety

3.5

Value

3.5

People love

Staff caring and professional(25)Dog loves coming here/excited for daycare(15)Clean facility(4)Great grooming services(6)Good communication/updates(5)

Staff shoutouts

Matt(8 mentions)Allison(2 mentions)Kelly(3 mentions)

Worth noting

Dog returned covered in feces, left in kennel for 4.5+ hours between walks

“My dog was covered in his own feces right before I picked him up... taken out at 9am, I was there at 1:30pm”

Grooming caused injury - dog cut almost skinless

“she cut him almost skinless and couple hour after I got home he had diarrhea”

Dog became ill after stay requiring vet visit

“the next day I had to take my fur baby to the vet”

Facility smell/cleanliness issues

“it was stinking real bad in there... that place stink awful”

Pricing transparency/fees(2 mentions)

“One overnight for my dog cost me $75 because I didn't realize the 1:00pm pickup deadline”

Grooming cost

“felt it was a little pricey for a haircut $60”

Owner replies to 25% of reviewsprofessional tone18 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.2/ 5

Amenities10 of 14

Reviews72

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Boarding

$75–$100/night

Daycare

$35–$45/day

Contact

Visit Website +1 973-949-3653 1156 Goffle Rd, Hawthorne, NJ 07506

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