The Madison Dog Resort & Spa

Undisclosed physical injuries (bite marks/bruising)

“not disclosing my dog was injured and felt like they were waiting for us to notice if we saw the bite but it didn’t start to show until we cleaned him.”

Dogs being isolated without clear owner notification

“it was clear that my younger dog was being placed in a room by himself because he was a high energy dog.”

Communication & Camera Issues(3 mentions)

“the camera system they promise to have sucks and is very old... I emailed and never had a return email at all.”

Injuries/Lethargy after stay(3 mentions)

“He had cuts and bruises all the way up his arm... I called The Madison and asked if anything happened and they said nothing.”

Floor-related paw irritation

“our dog had issues with his paws getting worn down on the floors.”