The Metro Pooch
201 Soundview Rd, Guilford, CT 06437
Overview
The Metro Pooch is a luxury dog boarding and daycare facility in Guilford, CT, founded in 2010 by Kristen Delea-Sacco. The nearly 11,000 sq ft state-of-the-art facility sits on 11 acres with 15,000 sq ft of outdoor turf play space, luxury suites, and offers daycare, boarding, grooming, and training services including a specialized shy/anxious dog program.
Amenities & Policies
Max capacity: 100 dogs
Required vaccinations: Rabies, Distemper, Bordetella, Current town license, Negative fecal exam (Giardia screening)
Policies & Details
Hours & Billing
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
115 reviews analyzedThe Metro Pooch is a high-end dog boarding and daycare facility with an overwhelmingly positive reputation - 85% of reviews are 5-star. The facility impresses with its clean, modern infrastructure, attentive staff who genuinely love dogs, and excellent communication including webcam access. However, there are serious safety concerns: a few reviews describe dogs returning injured or sick without staff notification, and one devastating case involved a dog nearly dying from pneumonia. The facility also faces complaints about pricing transparency, staff turnover, and appointment inflexibility. While most dogs thrive there and customers are loyal for years, the safety incidents represent significant red flags that prospective clients should weigh carefully.
People love
Staff shoutouts
Worth noting
Dog injured during boarding - self-harm resulting in permanent bald spot from scratches
“his neck kept getting worse, and he now has a large permanent bald spot there”
Dog came home with infected, bitten flank - no staff notification
“he came home with a severely inflamed flank... covered in teeth marks. When we contacted the owner, her proposed solution was to upsell us to a bigger suite”
Dog contracted pneumonia, lost 6 lbs, nearly died - staff unaware
“my dog caught a pneumonia, lost 6 lbs out of 18 lbs. and they knew nothing was wrong, dog almost died, cost $3k in emergency bills and Metro paid nothing”
Facility prioritized contract over injured dog welfare
“They were more worried about a lawsuit than about the injury to the pup”
Dog developed severe anxiety after boarding - possible unmonitored dog interactions
“They failed to alert us to our dog's mounting anxiety - likely due to unmonitored run-ins with dogs who scared him - and he's now a nervous wreck around most other dogs”
Pricing and unexpected charges(3 mentions)
“they charged me $60 for a 10-minute temperament test... The trainer charged us $150 for a 45 minute session. We had no idea how much it was”
Staff turnover and inexperience(2 mentions)
“Now, besides one really nice older woman it's all kids, and staff turns over all the time”
Appointment-only drop-offs lacking flexibility(2 mentions)
“you can't just drop your dog off for daycare. Everything needs to be by appointment and not in a convenient way”
Cameras not installed despite promises
“Since Metro Pooch opened in 2020 they said they were installing cameras, and they still have not”
Owner rarely visible/accessible
“I haven't laid eyes on the owner in years”
Top Rated
4.7 stars from 116+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 116 reviews.
At a Glance
Max capacity
100 dogs
Pricing
Contact facility for pricing
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