The Pack, Fruitvale

Dog escaped from facility and was lost

“THEY LOST MY DOG. I had just dropped my dog off and was driving to work when the owner called me and said my dog had gotten out by jumping over the fence that's behind the main door.”

Unreported injuries to dog during stay

“My dog had cuts and scratches on his snout that weren't present when I dropped him off. No one informed me that he had been injured during his stay.”

Medication not administered as prescribed

“When I picked him up, they returned 3 unused pills and 2 bags of food, meaning they failed to give him his medication at least 3 times.”

Neglect of senior dog resulting in severe health decline

“Our dog was returned to us after having been at The Fruitvale Pack with a puncture wound in his paw; his hair was matted all over; he had severe diarrhea with blood in it; he was nearly 2 lbs lighter and panting from dehydration.”

Communication gaps during boarding(3 mentions)

“Nobody responded for over four hours. When someone finally called back, they simply told me 'he was great and they were experienced and could take care of Archie.' This dismissive response only increased my concerns.”

Delayed notification of health issues(2 mentions)

“He told me he had noticed her licking her paws 'a few days ago' but hadn't said anything because he thought it was normal... This is where I felt communication fell short.”

Failure to follow care instructions(2 mentions)

“I specifically told them before leaving that my dog tries to pull off his collar when unobserved and injures himself in the process. They assured me they would remove it, but they left it on the entire time.”