The Palms Pet Resort & Spa
12410 Bandera Rd, Helotes, TX 78023
Overview
The Palms Pet Resort & Spa is a veterinarian-owned luxury boarding and daycare facility in Helotes, TX, staffed 24/7/365. They offer dog and cat boarding in luxury suites, doggie daycare with separate big dog (M/W/F) and small dog (T/Th) days, grooming, and training. The facility features climate-controlled suites, 8,000 sq ft outdoor play area, pool, webcams, and requires spay/neuter for dogs over 7 months and temperament testing for daycare.
Amenities & Policies
Required vaccinations: Rabies, DHPP
Policies & Details
Hours & Billing
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
219 reviews analyzedThe Palms Pet Resort & Spa is highly regarded for its professional training programs (led by Irma) and its reliable boarding services, bolstered by its proximity to a veterinary clinic. While most customers praise the attentive staff and clean facilities, there are significant recurring complaints regarding grooming accuracy and high costs. A few serious incidents involving pet cleanliness and unexplained injuries suggest that while the facility is generally high-quality, oversight during peak times or specific grooming sessions can be inconsistent.
People love
Staff shoutouts
Worth noting
Unexplained physical injury during boarding
“when I picked up my dogs, one of them had a gash on the top of her head... My dog had to be sedated to be given stitches for the wound.”
Pet returned in unsanitary condition (feces/urine)
“she was sort of casually handed back to me without any care, covered in feces.”
Wrong dog brought to owner
“they brought us out the WRONG DOG ENTIRELY.”
Grooming quality/accuracy(8 mentions)
“Instead they made a regular short haired corgi out of him... my beautiful Pomeranians fur was all cut off!!!”
High pricing/Hidden fees(7 mentions)
“The care they provide isn't necessarily cheap... Almost as much as a 3 star motel.”
Strict/Changing vaccination requirements(3 mentions)
“they keep changing the requirements for dog vaccinations BEFORE they will accept them to be groomed.”
Daycare overcrowding/Nap conditions(2 mentions)
“Nap time looked like a nightmare. They just cleaned the floors and left them in made shift gated areas to sleep on the hard floor.”
At a Glance
Min puppy age
3 months
Pricing
Daycare
$30–$40/day
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