The Paws Resort & Spa

Vaccination policy communication failures - multiple customers told requirements too late

“We have called this facility on three different occasions starting about 2 weeks ago inquiring about what needed to be done to our dogs before boarding... Not once did they tell us about their 30 day rule”

Incomplete grooming service

“The cut was not acceptable... the under side of his body was not cut down and the inside of his legs were not cut. I paid $65 for this service”

Alleged favoritism and inadequate kennel cleaning

“They clean the kennels once every morning, and for the rest of the day they don't clean the occupied kennels. Playing favorites is also a hobby they love to pick up”

Refused service over Facebook review dispute

“Refused to see my mothers dog because we admin a sale page on Facebook and wouldn't remove someone's negative review. Very bad business practice”

Vaccination policy not communicated upfront(4 mentions)

“Not once did they tell us about their 30 day rule. I feel like that was extremely unprofessional on their part”

Grooming quality inconsistency(2 mentions)

“There are always uncut hairs around the paws and face... the under side of his body was not cut down and the inside of the legs were not cut”

Strict pickup time policies with extra day charges(2 mentions)

“Check out is by 12pm, if you pick them up anytime after 12, you'll be charged for another full day”