The People's Pets
2015 Montreal Rd B, Tucker, GA 30084
Overview
The People's Pets is primarily a veterinary clinic in Tucker, GA that also offers boarding kennel services and grooming. Open since 2022, the facility provides comprehensive veterinary care including wellness exams, vaccinations, dental care, and surgery, with boarding listed as an additional service. The clinic is staffed by Dr. Katrin Lavell and operates Monday through Friday 7:30am-6pm, with weekend hours available.
Amenities & Policies
Policies & Details
Safety & Emergency
What Reviews Say
173 reviews analyzedThe People's Pets generates intensely polarized reactions - while approximately 70% of reviewers give 5 stars praising Dr. Lavell's knowledge and genuine care for animals, a significant minority (about 15%) report deeply negative experiences citing the owner's rude demeanor, dismissiveness toward customer concerns, and concerning boarding incidents. The owner frequently responds defensively to criticism, sometimes with lengthy rebuttals. Long-term loyalty is a major theme, with many clients staying 10-30 years, though recent negative reviews suggest potential deterioration in customer service. The clinic excels in medical care quality and weekend availability but struggles with interpersonal communication and some staff professionalism.
People love
Staff shoutouts
Worth noting
Vomiting dog during boarding - owner refused to see dog when customer returned concerned
“When I picked him up, he was vomiting... The veterinarian—who is also the owner—was in the building but refused to see me. I overheard her telling staff she wouldn't see me or my dog.”
Dog injured during boarding - cuts on lip, dehydration, weight loss
“When we come back to pick up our dog, I notice he has 2 red nasty cuts along his upper lip... They didn't feed him his food but threw it away. He was dehydrated and lost one pound!”
Owner dismissed customer concerns about pet's health over phone
“I only inquired as to what the next course of action could be. A simple 'We'll need to examine her' would have sufficed.”
Rude and dismissive behavior toward customers asking questions
“The vet went on to ignore everything single thing we said, so we just left and will not be coming back.”
Owner/Dr. Lavell's rude demeanor(12 mentions)
“God help you if the vet you end up seeing is the owner (Dr. Katrin Lavell). The demeanor they had with clients as well as their animal handling ability made it clear they shouldn't be allowed in the room with either.”
Perceived overcharging/money-focused(6 mentions)
“Their solution to everything is always to provide a remedy that requires you come back frequently and spend more money.”
Staff attitude problems (Chelsea, front desk)(4 mentions)
“Chelsea the manager is so rude and unprofessional. I called about my dogs prescription which I was told would be ready and she completely snapped! She cursed me out while my 12 year old was standing next to me!”
Boarding issues - dog sick/injured(3 mentions)
“When I picked him up, he was vomiting, and the staff acted as if it was completely normal.”
Dismissive of customer questions/concerns(8 mentions)
“She was quick to say my dog wasn't worth her time or her staff getting hurt.”
At a Glance
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