Conway facilities
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The Pet Doctor: Doggie Daycare & Boarding

501 Myrtle Ridge Dr, Conway, SC 29526

4.2
182 Google reviews
Outdoor yardPool / water playMedication adminGroomingClimate controlledOvernight potty breaks

Overview

The Pet Doctor is a combined veterinary hospital and dog daycare/boarding facility in Conway, SC offering both daycare and overnight boarding. The facility features island-themed suites, a doggie waterpark, spa services, and on-site veterinary care. They require comprehensive vaccinations including rabies, DHLPP, Bordetella, and as of Feb 2025, canine flu vaccine.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHLPP (including Leptospirosis), Bordetella, Fecal, Heartworm test, Yearly veterinary examination, Flea & Heartworm Preventative

Policies & Details

Hours & Billing

Checkout time:10am

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:50% deposit forfeited if less than 72 hour notice
Deposit required โ€” 50% of reservation
Holiday surcharge โ€” $8/day/pet

Care & Play

Group play
Solo play

Requirements

Spay/neuter policy:$7/day daycare and $15/night boarding extra charge for intact pets; separate play for intact dogs

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

Extras

Multi-dog discount โ€” Ask about multi-pet discounts

What Reviews Say

182 reviews analyzed

The Pet Doctor enjoys overwhelmingly positive reviews with 85% 5-star ratings, particularly praised for friendly staff, clean facilities, and dogs that genuinely enjoy attending. However, serious red flags exist including alleged abuse incidents involving pit bulls and concerning boarding experiences. The facility responds professionally to most reviews but has a pattern of disputing negative reviews as fake/from non-clients. Recurring complaints involve communication gaps, strict policies regarding pet vaccination/neutering requirements, and some perception of high pricing. The business appears well-established with many long-term loyal customers.

Dog happiness
4.9
Cleanliness
4.8
Facility
4.7
Staff
4.6
Value
3.8
Drop-off / pickup
3.5
Communication
3.4
Safety
3.2

People love

Friendly and caring staff(45)Dogs love the facility/daycare(38)Clean and professional facility(15)Long-term repeat customers(25)Excellent veterinary care(12)

Staff shoutouts

Beth(18 mentions)Daniel(4 mentions)Dr. Fotorny(5 mentions)Dr. Stephanie(3 mentions)Jelisa

Worth noting

Alleged physical abuse and discriminatory remarks about pit bulls from veterinarian

โ€œThe doctor went behind him for a temp... Grabbed spike up by the neck and his injured arm and through him to the floor. Stating 'he was gonna show him who was boss'... I asked him if he had something against pit bulls and he said yes and that pit bull breeds kill kids!โ€

Alleged animal neglect during boarding

โ€œOur dog stayed there for only 3 nights and this is how we picked her up, the smell of the dog was terrible. The dog we feel like was treated without care and treated sadly, like a homeless dog.โ€

Suspicious/fake reviews from non-clients

โ€œYou are not a client and have never been a client. Just a bitter ex-employees mother.โ€

Dog died after receiving vaccinations at facility

โ€œThe vet give him shots that were not to be given here in the US. My poor boy died as a result of them not continuing the shots.โ€

Allegation of dogs being drugged

โ€œThey are acting completely different.. haven't moved from their beds or lying on the floor since we got home.. absolutely no energy... as if they gave them something..โ€

Communication and scheduling issues(5 mentions)

โ€œWe were told absolutely, no problem. We were not told that they are closed between 12 and 2.โ€

Strict/needing policy requirements(4 mentions)

โ€œThey now tell me that when Kourtnee was there (he was not neutered) he 'caused problems with the house cat' and they had to change their policy to include that all cats had to be spayed or neutered.โ€

Perceived overcharging/nickel and diming(3 mentions)

โ€œThey will nickel and dime you to death.โ€

Staff attitude problems(3 mentions)

โ€œOne employee in particular, Beth, has a terrible attitude over the phone.โ€

Owner replies to 18% of reviewsprofessional tone52 repeat customers

At a Glance

Google rating
4.2/ 5
Review score
4.1/ 5
Amenities6 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

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