The Pet Doctor: Doggie Daycare & Boarding
501 Myrtle Ridge Dr, Conway, SC 29526
Overview
The Pet Doctor is a combined veterinary hospital and dog daycare/boarding facility in Conway, SC offering both daycare and overnight boarding. The facility features island-themed suites, a doggie waterpark, spa services, and on-site veterinary care. They require comprehensive vaccinations including rabies, DHLPP, Bordetella, and as of Feb 2025, canine flu vaccine.
Amenities & Policies
Required vaccinations: Rabies, DHLPP (including Leptospirosis), Bordetella, Fecal, Heartworm test, Yearly veterinary examination, Flea & Heartworm Preventative
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
182 reviews analyzedThe Pet Doctor enjoys overwhelmingly positive reviews with 85% 5-star ratings, particularly praised for friendly staff, clean facilities, and dogs that genuinely enjoy attending. However, serious red flags exist including alleged abuse incidents involving pit bulls and concerning boarding experiences. The facility responds professionally to most reviews but has a pattern of disputing negative reviews as fake/from non-clients. Recurring complaints involve communication gaps, strict policies regarding pet vaccination/neutering requirements, and some perception of high pricing. The business appears well-established with many long-term loyal customers.
People love
Staff shoutouts
Worth noting
Alleged physical abuse and discriminatory remarks about pit bulls from veterinarian
โThe doctor went behind him for a temp... Grabbed spike up by the neck and his injured arm and through him to the floor. Stating 'he was gonna show him who was boss'... I asked him if he had something against pit bulls and he said yes and that pit bull breeds kill kids!โ
Alleged animal neglect during boarding
โOur dog stayed there for only 3 nights and this is how we picked her up, the smell of the dog was terrible. The dog we feel like was treated without care and treated sadly, like a homeless dog.โ
Suspicious/fake reviews from non-clients
โYou are not a client and have never been a client. Just a bitter ex-employees mother.โ
Dog died after receiving vaccinations at facility
โThe vet give him shots that were not to be given here in the US. My poor boy died as a result of them not continuing the shots.โ
Allegation of dogs being drugged
โThey are acting completely different.. haven't moved from their beds or lying on the floor since we got home.. absolutely no energy... as if they gave them something..โ
Communication and scheduling issues(5 mentions)
โWe were told absolutely, no problem. We were not told that they are closed between 12 and 2.โ
Strict/needing policy requirements(4 mentions)
โThey now tell me that when Kourtnee was there (he was not neutered) he 'caused problems with the house cat' and they had to change their policy to include that all cats had to be spayed or neutered.โ
Perceived overcharging/nickel and diming(3 mentions)
โThey will nickel and dime you to death.โ
Staff attitude problems(3 mentions)
โOne employee in particular, Beth, has a terrible attitude over the phone.โ
At a Glance
Pricing
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