Brooktondale facilities
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The Pet Playhouse and Kennels

274 Old 76 Rd A, Brooktondale, NY 14817

4.8
26 Google reviews
Outdoor yardPool / water playSmall dog areaMedication adminGroomingClimate controlled

Overview

The Pet Playhouse and Kennels is a family-owned dog boarding and daycare facility in Brooktondale, NY, operated by Michelle Whittaker LVT, a licensed veterinary technician. The facility features indoor/outdoor runs, a 3.5-acre fenced play area, pool for swimming, and separate daycare days for large and small dogs. They require vaccinations including Da2ppL, Rabies, and Bordetella, and provide daily activity reports to owners.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yardreal grass
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Max capacity: 29 dogs

Required vaccinations: Da2ppL, Distemper/Lepto/Parvo, Rabies, Bordetella, Flea/tick prevention

Policies & Details

Hours & Billing

Drop-off hours:7:30AM-12:30PM
Pick-up hours:3:00PM-5:30PM
Late pick-up fee:$20 first occurrence, $45 second occurrence
Billing method:Per night

Care & Play

Group play
Daily updatesFree
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Owner operated

What Reviews Say

25 reviews analyzed

The Pet Playhouse and Kennels is highly regarded for its spacious facility and ability to thoroughly exercise dogs, with multiple owners noting their pets return home happy and exhausted. Customers praise the staff's friendliness and the efficient pickup process, often citing the facility as the best value in the Ithaca area. While one reviewer noted difficulty reaching the staff by phone, the overwhelming majority of feedback highlights long-term loyalty and trust.

Dog happiness
5.0
Staff
5.0
Safety
5.0
Value
5.0
Drop-off / pickup
5.0
Facility
4.8
Communication
3.0

People love

Dog exhaustion/exercise(6)Efficient pickup processAffordability(2)

Staff shoutouts

Caitlyn

Worth noting

Communication/Phone responsiveness

I’ve never had luck in having this place pick up, let alone return a call to set up a tour.

Top Rated

4.8 stars from 26+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 26 reviews.

At a Glance

Google rating
4.8/ 5
Review scoreInsufficient topic coverage
Amenities6 of 14
Reviews26
Repeat customersNumber of reviews that mention returning or being a regular customer.4

Max capacity

29 dogs

Pricing

Contact facility for pricing

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