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The Pet Resort & Spa

Name: The Pet Resort & Spa
Address: 2689 245th St, Duncombe, IA 50532, Duncombe, IA, 50532, US
Telephone: +1 515-359-2000
Rating: 3.9

2689 245th St, Duncombe, IA 50532

3.9

70 Google reviews

Accepts puppiesGroomingOnline booking

Overview

The Pet Resort & Spa in Duncombe, Iowa offers dog boarding ($31-$36/night) and dog daycare ($15-$30/day) with group play included. They require all pets over 6 months to be spayed/neutered and current on vaccinations including bordetella. Additional dogs in the same room receive a discounted rate, and pickup/drop-off transportation is available within 30 miles.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: all vaccinations, bordetella (kennel cough)

Policies & Details

Hours & Billing

Drop-off hours:7:30am-10:30am

Pick-up hours:4pm-6pm

Late pick-up fee:$20

Billing method:Per night

Care & Play

Group play

Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 6 months

Extras

Multi-dog discount — Additional dog in same room: $15.50/night (small) or $18/night (large)

What Reviews Say

66 reviews analyzed

The facility is highly praised by long-term regulars for its cleanliness, spacious layout, and the staff's genuine affection for the dogs, who often return home happy and exhausted. However, there is a stark contrast between these glowing reviews and a cluster of severe 1-star complaints involving a lost pet, medical issues, and reports of the owner becoming confrontational or litigious during disputes. While most experiences are excellent, communication regarding promised photo updates appears inconsistent.

Facility

4.9

Cleanliness

4.8

Dog happiness

4.7

Value

4.5

Staff

4.2

Drop-off / pickup

3.8

Safety

3.5

Communication

3.2

People love

High energy/Tired dogs(6)Facility Quality(5)No extra fees for play

Staff shoutouts

Julie(6 mentions)

Worth noting

Lost dog incident / Lack of notification

“when I got back they told me my dog got out and they were not able to find her! They did nothing to try and help Just a “sorry” they never let me know she got out when on vacation nothing!!”

Medical negligence / Health decline

“Our elder pug has been broken since that day... He has tracheal collapse, and has suffered pneumonia due to this twice in the last six months now.”

Hostile/Aggressive management

“this owner lady went off... she threatened to sue me… her hostility made me feel unsafe.”

Failed photo/status updates(3 mentions)

“One negative thing was that we asked for pics or videos of which we were supposed to get daily. We asked several times and never did receive them.”

Pricing/Policy inconsistency(2 mentions)

“it says late pickup is 15 dollars on the top of the page, but then states that it’s 20 dollars at the bottom”

Missing items

“The dog bowl is missing and the toy.”

Owner replies to 1% of reviewswarm tone12 repeat customers

At a Glance

Google rating

3.9/ 5

Review score

4.2/ 5

Amenities3 of 14

Reviews70

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$31–$36/night

Daycare

$15–$30/day

Contact

Visit Website +1 515-359-2000 2689 245th St, Duncombe, IA 50532

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