The Posh Paw Resort

Medical neglect and severe weight loss during boarding

“We took our dog to the vet and she was diagnosed with pancreatitis and had lost 13 lbs... I can only imagine the level of neglect to not have noticed that something was wrong.”

Dogs left in crates/suites for extended periods despite paying for play

“He was in his kennel every hour of the entire day for two days... She simply stated that they did take him out, I just didn't see it on the camera.”

Hygiene issues (dogs returned covered in urine/feces)

“one’s backside was completely caked in dry feces as he sprinted into my car... 'we did our best but there’s a lot dried on.'”

Outbreaks of illness (Kennel Cough/GDV)

“Kennel cough runs rampant here frequently... the manager Ann kept accepting boarders despite the kennel cough going around.”

Understaffing during holidays(6 mentions)

“We called and they told us they were 'understaffed' yesterday and 'extremely' understaffed today.”

Camera technical issues(5 mentions)

“the webcams were not accessible AT ALL through the link during our entire nine day trip.”

Billing and refund disputes(4 mentions)

“They overcharge you, they don't return your funds and if you don't use it within a year it expires.”