The Pup Camp

Dog injured (torn ACL) - staff didn't call owner same day, no details on how it happened

“My dog tore her ACL here and they said she was fine, they actually didn't even call me when it happened they let it go until the end of the day and then had no details as to how it happened.”

Dog returned with cuts/scratches from facility

“My pup went there and every time she came home she had a new cut or scratch.”

Dog returned covered in urine/extremely dirty

“My dog came home, covered in urine after doggy daycare.”

Improper collar fitting causing mobility issues

“My Dog was walked out with his collar around his neck and front leg which made it hard for him to walk.”

Facility smell/urine odor issues

“It smelled strongly of urine and they seemed understaffed.”

Odor/smell issues(10 mentions)

“It smelled strongly of urine and they seemed understaffed.”

Dog coming home dirty or smelly(7 mentions)

“My dog smelled really bad when I picked him up and took him home.”

Overcrowding/too many dogs(2 mentions)

“They clearly over book, too many dogs in too small a space with unsanitary conditions.”

Communication gaps after issues(2 mentions)

“I received a message from the marketing team to hear about my experience and I let them know the same thing but still haven't heard anything back from the organization.”