The Ritz Pawton
1531 Edgefield Rd, North Augusta, SC 29860
Overview
The Ritz Pawton is a luxury dog boarding, daycare, and grooming facility located in North Augusta, SC. The facility offers dog hotel accommodations, doggy daycare with both group and solo play options, and a full-service grooming spa. They emphasize personalized care, safety standards, and allow boarding guests to schedule grooming appointments during their stay.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
What Reviews Say
62 reviews analyzedThe Ritz Pawton enjoys overwhelmingly positive reviews (52 of 62 are 5-star) with particular praise for staff kindness, excellent communication with photo updates, and a clean, beautiful facility. However, significant red flags exist around grooming services, where multiple customers report dogs were shaved without consent, causing razor burn and skin damage. There are also isolated but serious concerns about dog welfare including harness and collar issues causing injuries. The owner responds professionally to nearly all reviews, including negative ones, and has implemented policy changes (like the 'naked' policy) in response to complaints. Repeat customers are common, though the grooming issues represent a notable area for improvement.
People love
Staff shoutouts
Worth noting
Grooming performed without owner consent - multiple dogs shaved despite explicit instructions not to shave, resulting in razor burn and skin irritation
“You not only went against our wishes, you also never reached out to us and gave us the option of picking her up and going some were else. My dog is razor burned again”
Dog left in harness for extended period causing harness indentations and distress
“her harness had not been removed the entire time she was there, as there were harness indentations on her”
Collar causing open wounds on dog from prolonged wet exposure during pool activities
“one of the dogs appeared really dirty... it wasn't dirt. It was open wounds all along where her collar was”
Failure to notify owner of dog-on-dog incident (bite) during boarding
“allegedly one bit the other and then they were separated... We were not notified of this incident even when picking them up”
Grooming quality and consent issues(3 mentions)
“I brought my Cockapoo in with clear instructions and multiple reference photos... they shaved her down without my consent”
Communication and phone responsiveness(2 mentions)
“I called several times and no one answers... they don't, you have to keep calling”
Dog welfare oversight (harness/collar issues)(2 mentions)
“her harness had not been removed the entire time she was there”
Booking/administrative errors
“they took all of my information, made the appointment.. yeah, but no! When I called the day of to confirm, they didn't know who I was”
At a Glance
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