The Ruff Hotail

Health/Disease Control (Kennel Cough)

“My two German Shepherds were subjected to subpar care, resulting in severe respiratory issues, including kennel cough.”

Feeding Negligence

“But to COMPLETELY forget to feed a dog all day is crazy!!! ... all his food and treats were in his bag.”

Hygiene/Neglect (Soaked Bedding)

“his bed was soaked in pee and all they said was 'sorry we tried to wash it but forgot'.”

Grooming Injury

“one of them had an injury to his hind leg from the clippers which I wasnt told about.”

Feeding issues(3 mentions)

“When I picked up my dog, most of the food was still in the carry-bag. It was clear that either they didn't feed my dog or she got someone else's food.”

Inconsistent Grooming Quality(2 mentions)

“None of the hair on the pads of their feet was clipped, each one had mats and dirt in their beards.”

Management Deflection(2 mentions)

“The manager, Dalton, was unprofessional and dismissive, and their refusal to offer a refund or take responsibility for their negligence is appalling.”