Pryor facilities
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The Ruff Life Boarding, Grooming & Training

3510 N 429, Pryor, OK 74361

4.1
37 Google reviews
Outdoor yardSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlled

Overview

The Ruff Life Boarding, Grooming & Training is a family-owned pet care facility in Pryor, Oklahoma offering overnight boarding, grooming, and dog training services. The facility features climate-controlled indoor kennels with outdoor runs, separate play areas for large and small dogs, and provides medication administration for $5/day. They require Rabies and Bordetella vaccinations and operate with a reservation system requiring a 50% deposit.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:9am
Pick-up hours:5pm (Mon-Thurs by appt), 9am (Fri-Sun)
Late pick-up fee:$50
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:Full refund with 48 hrs notice; $50 fee for late pickup or no notice
Deposit requiredOne half of total cost

Care & Play

Group play
Comfort items allowed
Feeding policy:Owner provides food

Extras

Owner operated

What Reviews Say

33 reviews analyzed

The facility receives high praise for its grooming services and the physical cleanliness of the site, with many long-term clients trusting the staff with senior and anxious pets. However, there is a stark polarization in customer experience; while many find the owners 'sweet,' others report highly unprofessional interactions and rigid policies regarding arrival times and payments. The owner's public responses to criticism are notably aggressive, often involving personal rebukes or threats of legal/ethical complaints.

Cleanliness
5.0
Safety
4.5
Facility
4.5
Dog happiness
4.2
Value
4.0
Staff
3.5
Drop-off / pickup
3.2
Communication
3.0

People love

Grooming Quality(10)Care for Senior/Anxious Dogs(4)Cleanliness(2)

Staff shoutouts

Leisa(9 mentions)Heather(7 mentions)

Worth noting

Highly defensive and confrontational owner responses to negative feedback

I will post some screenshots to prove this person is unstable. Beware of SWAT in Pryor, OK. Do NOT send them any money.

Allegations of weight loss and inadequate feeding during long-term training

We sent just enough food for our dog for two weeks and he came back home with half of the bag full. He has very clearly lost weight.

Unprofessionalism/Rudeness(5 mentions)

She chewed my husband out for being 5 mins late & how this disrupted her schedule! Her customer service skills were terrible!

Difficulty finding the location/Lack of signage(2 mentions)

There was no address on the mailbox & no business sign out front to indicate it was the dog grooming place.

Training program efficacy/Transparency(2 mentions)

Upon pickup they refuse to let you see your dog until payment is complete, refuse to demonstrate what the dog has learned.

Owner replies to 76% of reviewsdefensive tone8 repeat customers

At a Glance

Google rating
4.1/ 5
Review score
4.0/ 5
Amenities7 of 14
Reviews37
Repeat customersNumber of reviews that mention returning or being a regular customer.8

Pricing

Boarding

$15–$50/night

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