The Tail Haven Hotel & Day Lounge
3295 Mount Diablo Blvd, Lafayette, CA 94549
Overview
The Tail Haven Hotel & Day Lounge is a Bay Area dog boarding and daycare facility with two locations in Lafayette and San Rafael, CA. Owned by Emily Ronnow, a fourth-generation Bay Area resident with dog training expertise, they offer boarding ($84-134/night based on dog size) and daycare ($45-58/day or monthly passes). The facility features indoor-outdoor play areas, a slow integration process for new dogs, daily photo updates, and requires spay/neuter for dogs over 8 months with current vaccinations including DPP, Rabies, Leptospirosis, and Bordetella.
Amenities & Policies
Required vaccinations: DPP (Distemper, Parvovirus & Parainfluenza), Rabies, Leptospirosis, Bordetella
Policies & Details
Care & Play
Requirements
Extras
What Reviews Say
59 reviews analyzedThe Tail Haven Hotel & Day Lounge receives overwhelmingly positive reviews (majority 5-star) with praise for friendly staff, happy dogs, and quality care. However, serious safety concerns emerge in 4 negative reviews: a dog suffered a fractured tibia, another returned traumatized with reports of aggressive staff handling, an alleged dogfight, and kennel cough contraction. The owner responds professionally to negative reviews but denies incidents. Communication issues and grooming service problems are also noted. Repeat customers are evident, but safety concerns represent significant red flags requiring careful consideration.
People love
Staff shoutouts
Worth noting
Dog injured on premises - fractured tibia requiring $6,200 surgery
“Our dog has a fractured tibia, which we did not know until we got the X-rays.”
Dog came back traumatized from training camp, staff physically handled dog aggressively
“the woman saw him misbehave and grabbed my 85lb golden retriver by the neck and lifts then pushed him to the ground.”
Alleged dogfight with bitten dogs, biters still allowed
“I found out there was a dogfight here last week; several dogs bitten & the biters ARE STILL ALLOWED THERE.”
Kennel cough contracted at facility
“my dog contracted kennel cough”
Poor communication/responsiveness(3 mentions)
“I tried to call numerous times and no one answered”
Grooming delays and mismanagement
“she hasn't even been seen yet and wouldn't be ready until at least 5 pm”
Owner being combative/rude(2 mentions)
“combative, rude, narcisstic and with a lawyer on speed dial”
Lack of responsibility for incidents(2 mentions)
“she can't even take responsibility”
At a Glance
Pricing
Boarding
$84–$134/night
Daycare
$45–$58/day
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