The Ultimate Pet Lodge LLC

Grooming injuries - dog came home with groin area issues requiring vet visits

“Both times he has come home with an issue in his groin area. All he does for days after is mope around licking his wound and won't eat or drink anything. This has resulted in vet bills on top of the cost of his grooming.”

Dogs placed in crates instead of promised rooms due to overbooking

“Our dogs last and final visit, they were told by an employee who later quit that they were put in crates not rooms because of over booking.”

Grooming cut/injury not disclosed to owner

“He had a deep cut on his stomach like someone got a pair of scissors and cut him. I am sure the groomer fully knew they did this and they never contacted me to let me know.”

Facility smell of urine, no staff interaction with dogs observed

“The rooms looked nice, but no one was interacting with the dogs and the smell of urine was everywhere.”

Unable to reach facility by phone to book

“Called for hours trying to setup a stay and couldn't get an answer.”

Grooming not following owner instructions(3 mentions)

“The last two times we've asked them to trim her fur shorter due to summer weather and we've told them not to buzz her fur. They completely buzzed it really short and did the opposite of what we told them.”

Camera access issues/not working(4 mentions)

“I would give them a 5 but they had cameras that you could view your dogs during their play time when they first opened. The lodge claims it's a Google stream problem.”

Incomplete grooming (shampoo not rinsed fully)(2 mentions)

“Gucci skin didn't seem as if they rinsed all the shampoo out this was his second visit and I wasn't pleased this time!”