The UltiMutt Inn & Pet Resort
13501 Butternut Rd, Burton, OH 44021
Overview
The UltiMutt Inn & Pet Resort is a 17-acre, privately owned dog boarding and daycare facility in Burton, Ohio offering luxury suites, standard rooms, and crate lodging options. The facility features climate-controlled accommodations, multiple outdoor play yards with enrichment equipment, an indoor pool, separate areas for small dogs (MiniMutt Zone), and specialized programs for seniors and enrichment activities. They require vaccinations (Rabies, DHPP) and offer add-on services like premium boarding, text updates, swimming, and a VIP membership program.
Amenities & Policies
Dog-to-staff ratio: 1:1
Required vaccinations: Rabies, DHPP
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
501 reviews analyzedThe UltiMutt Inn is highly regarded as a 'dog paradise' featuring expansive 17-acre grounds, a swimming pool, and a clean, farm-like atmosphere that customers frequently compare to a summer camp. While the vast majority of clients praise the facility for sending dogs home 'happy and tired' and appreciate the daily Facebook photo updates, a small number of serious complaints exist regarding the handling of medical incidents and a rigid non-refundable deposit policy. Overall, it is a premium facility with a loyal long-term following, though it requires booking well in advance and has a complex add-on pricing structure.
People love
Staff shoutouts
Worth noting
Inadequate communication regarding injuries/illness
“The Ultimutt Inn never called us to let us know he was bit (he needed medical attention) and when I picked him up they said he 'got into a little squabble.'”
Undisclosed illness outbreak (Gastrointestinal)
“Turned out, there was an intestinal flu that was going through their facility... did we get a call to inform us? Nope.”
Strict cancellation/deposit policies(2 mentions)
“They took a $791 deposit... When they said they wouldn’t refund my deposit even if they can replace my dogs... they said no.”
Pricing/Add-on fees(4 mentions)
“Everything they do with the dogs appears to be a separate fee for each day... including a walk, a dip in the pool, feeding them treats.”
Difficulty booking/New customer restrictions(3 mentions)
“Received a reply... that they aren't taking any new dogs at this time due to staffing.”
At a Glance
Dog-to-staff ratio
1:1
Pricing
Boarding
$53–$115/night
Daycare
$37–$57/day
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