The Valley Pet Resort and Spa
18 Granite St, Whitinsville, MA 01588
Overview
The Valley Pet Resort and Spa is a luxury dog boarding and daycare facility in Whitinsville, MA featuring glass front suites with live webcams, 2200 sq ft indoor play space, and 3000 sq ft outdoor turf play area. They offer tiered boarding packages (Executive $40, Grand $45, Royal $50/night), dog daycare at $35/day with packages, and add-on services like cuddle time, bedtime stories, and frozen treats.
Amenities & Policies
Dog-to-staff ratio: 15:1
Required vaccinations: Rabies, Distemper, DHPP, Bordetella, Negative Fecal
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
205 reviews analyzedThe Valley Pet Resort and Spa is highly regarded for its clean, modern facility and its 'suite-style' boarding that avoids traditional cages. Customers frequently praise the staff for their genuine affection for animals and the structured daycare environment that includes training and social enrichment. While there is one severe outlier regarding a pet's health and a localized dispute with a neighbor, the vast majority of clients report high levels of satisfaction, particularly with the photo updates and the grooming services provided by Glenn.
People love
Staff shoutouts
Worth noting
Allegation of infectious disease (Canine Hepatitis) resulting in death
“He contracted infectious canine hepatitis from his stay at the facility and after several vet visits and treatment ultimately died from complications.”
Neighbor complaints regarding verbal abuse of animals and noise
“I live just behind this building and the animals are verbally abused and possibly physically abused on a daily basis here.”
Webcam technical issues(4 mentions)
“The camera was broken in our suite so I could not see my dogs except for in the reflection of the suite camera next door.”
Strict vaccination policies (Bordetella)(3 mentions)
“This place wants me to give my senior dog the Bordetella vaccine, something he has never had nor needed at any other business.”
Billing/Pricing discrepancies(3 mentions)
“I was told it would cost me a certain amount to board my dogs but when I checked out it was more money.”
Top Rated
4.7 stars from 205+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 205 reviews.
At a Glance
Dog-to-staff ratio
15:1
Pricing
Boarding
$40–$50/night
Daycare
$35/day
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