The Watering Bowl

Dog injured requiring serious surgery - video evidence refused

“My dog that is about 1 years old was hurt so bad that he had to have serious surgery that will have lifetime problems. When I called to ask to see the video they told me No.”

Multiple kennel cough outbreaks reported

“Our dog has twice contracted viral kennel cough... We are hesitant to believe the staff was not aware, and just did not want to have the discussion with us that our dog was sick again from their facility.”

Dogs kicked out for alleged aggression without proper investigation

“My dog has been going to daycare and has been boarded numerous times at other facilities and I have never heard that he has shown aggression... This tells me that this incident is more because staff doesn't know how to properly handle dogs.”

Reservation/booking errors causing customer dissatisfaction

“After they booked my dog's boarding reservation wrong... the day of check in, I was told that the person who made the reservation no longer works there and booked my dog into a kennel and not a suite”

Kennel cough outbreaks(4 mentions)

“Our dog got kennel cough from the St. Peter's location (which the employee admitted and said quite a few dogs had come down with it)”

Inadequate communication during boarding(3 mentions)

“I was not told how they did. I was only handed back the supplies I sent and my dogs. Not everything was eaten because that food was returned to me.”

Grooming service issues(2 mentions)

“We paid for a bath and it was pretty obvious from her smell she did not get one or got a very poor one.”

Staff inconsistency with high energy dogs(2 mentions)

“While attending daycare there he contracted kennel cough and when we picked him up each day he always had a negative comment about him. He was either put on a lead, given CBD oil or I had to pay more for 15 mins of extra credit”