Hartwell facilities
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Tilley's Pet Villa

4074 Anderson Hwy, Hartwell, GA 30643

4.9
71 Google reviews
Outdoor yard

Overview

Tilley's Pet Villa has been a staple of pet boarding in the Lake Hartwell area for over fifteen years. The facility features spacious indoor/outdoor runs and a large, fenced play area, with separate facilities for cats. They offer limited pickup and dropoff hours across the week, with appointments required for some weekend times.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:8:00 AM - 10:30 AM (Mon-Sat), 3:00 PM - 5:00 PM (Sun)
Pick-up hours:5:00 PM - 6:00 PM (Mon-Fri), PM by appt (Sat), 3:00 PM - 5:00 PM (Sun)

Care & Play

Comfort items allowed

What Reviews Say

71 reviews analyzed

Tilley's Pet Villa is an exceptional facility with nearly universal 5-star ratings. Reviewers consistently praise the immaculate cleanliness, genuinely caring staff (particularly Kathy, Erin, and Sherry), and the individualized attention each pet receives including separate playtimes and video updates. The facility offers excellent value with spacious kennels featuring doggy door access, and even handles anxious pets and cats with remarkable care. The single 1-star review contains no text, and the only minor complaint relates to drop-off timing. The owner responds warmly and personally to nearly half of all reviews, creating a strong community feel. This is clearly a beloved, trusted facility with an extremely loyal customer base traveling significant distances to use their services.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
4.8
Communication
4.8
Value
4.8
Safety
4.5
Drop-off / pickup
4.0

People love

Exceptional cleanliness(15)Friendly, caring staff(25)Dogs happy and well-cared for(20)Good value/pricing(10)Spacious kennels with doggy door access(8)Excellent communication/video updates(6)Individual attention and playtime(4)

Staff shoutouts

Kathy(4 mentions)Erin(4 mentions)Sherry(4 mentions)

Worth noting

Restricted drop-off hours

I didn't like dropping off at 830am. I guess it's due to covid but I wouldn't want to leave him there all day just for a wash and nail clip.

Owner replies to 45% of reviewsAvg response: 1dwarm tone18 repeat customers

Top Rated

4.9 stars from 71+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 71 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.7/ 5
Amenities1 of 14
Reviews71
Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

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