Time 4 Dogs Boarding Kennel

Medication mismanagement

“I sent 7 pills (2 extra)... When we picked her up all 7 pills were gone. We should have gotten 2 pills back. When we asked the woman inside what happened, she was unable to give a clear answer.”

Discrepancy between advertised services and facility reality

“We were shown where our dog would spend most of his day...a cement stall. I was told there's no walks and no socialization.”

Refusal of new clients/Holiday booking policy(3 mentions)

“They reserve the good times like Christmas for old clients and even though I was booking way in advance, they didn’t want to upset their old clients.”

Poor phone/email etiquette(2 mentions)

“The person on the phone was extremely rude and did not even seem to have time or patience to answer my simple questions.”

Booking/Reservation reliability

“I was told on the phone they had space... Call back myself to make sure all good. Now they tell me, no room.”