Toilettage et pension Entre Bonnes Griffes
773 Av. Taniata, Saint-Jean-Chrysostome, QC G6Z 2C6
Overview
Entre Bonnes Griffes is primarily a pet grooming salon (toiletteur) located in Saint-Jean-Chrysostome, Lévis, Quebec that also offers dog boarding (pension) and daycare (garderie 8 à 5) services. They sell phytotherapy products, pet supplements (Omega-3), and offer online grooming training courses. While they provide boarding and daycare, the website provides virtually no specific information about those services including pricing, capacity, policies, or facilities. The Google listing confirms their subtype includes 'Dog day care center' but the website content does not substantiate meaningful boarding/daycare operations.
Amenities & Policies
What Reviews Say
208 reviews analyzedThe facility is highly praised for its ability to handle difficult nail trims and providing an active, social environment where dogs return home tired and happy. However, there is a significant divide in customer experience regarding the owner's temperament and transparency. While many regulars trust the care, a cluster of serious red flags involving physical injuries, medication neglect, and unexpected surcharges suggests inconsistent safety protocols and professional friction.
People love
Staff shoutouts
Worth noting
Physical injury/Medical negligence
“Our dog came back with the use of one of his hind legs, without any explanation... Our dog's quality of life has deteriorated so much”
Grooming injuries (cuts/broken capillaries)
“My cat came out with broken capillaries in both of his ears... I wonder how much they had to restrain him.”
Medication errors
“They charge me extra to give my dog medication, and they don't even give it to him.”
Pricing and Hidden Fees(8 mentions)
“There are several terms not specified on the website that incur additional charges, such as $2.00 per day for medication.”
Owner Attitude(5 mentions)
“The owner, Caroline, who is very unpleasant and condescending. You have to wonder if she likes animals!”
Small/Cramped Reception(4 mentions)
“Arriving with your dog can be a bit overwhelming with the paperwork and the small lobby counter.”
At a Glance
Pricing
Contact facility for pricing
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