Top Dog Training and Resort

Dog injured during boarding (gash on forehead) - owner not informed for 4 days, discovered via Facebook

“I discovered through Top Dog's Facebook page—FOUR DAYS after the fact—that my dog had a huge gash on her forehead.”

Dog in pain/medical issues not communicated promptly

“I wasn't informed until December 23 that my older dog had stopped eating for two days.”

Wrong dog placed in wrong kennel - labeling error

“our dog was in a kennel with another dog, and ours was labelled as the wrong dog.”

Dog ingested chewed plastic from bowl left in crate

“the bowl came out with the rubber ring that keeps it from sliding all chewed up, but also chunks of the blue plastic chewed and missing. Did she ingest all of this?”

Staff member allegedly elbowed puppy

“I witnessed a staff member elbow him in the face when he jumped in his excitement.”

Communication gaps during boarding - lack of proactive updates(4 mentions)

“They never communicated with us on how she did throughout her stay”

Unexpected pricing/billing issues(2 mentions)

“they had suddenly lied and changed changed changed their... dogs instead of three this was very exciting to us and was the primary factor in us choosing to board with them...we would be paying $200 more”

Grooming services not completed or poorly done(3 mentions)

“they said he wasn't done because 'our groomer had to leave early.' ONE GROOMER?! And no phone call.”

Training results not meeting expectations(2 mentions)

“They had our pup for 6 weeks and he is not able to demonstrate basic obedience. He will sit, down and stay... but he doesn't heel on or off leash with any degree of consistency.”