Top of the Bay Pet Lodge

Nail trimming injury - dog bled profusely from 4 nails cut too short, staff dismissed it as routine

“They said they would do it right then. They did, and the $20 nail trim took all of about 2 mins... Four nails, one on each of her paws were bleeding very heavily... Their comment to my wife was, 'this happens here all the time, just put some baking soda on them or anything startchy.'”

Kennel cough contraction during stay

“Make sure all your dogs vaccines are up to date, my dog contracted kennel cough while here.”

Grooming quality concerns

“Think twice before letting this place groom your pet.”

Facility is outdated/run-down(4 mentions)

“The place is very dated... The layout is so dysfunctional it causes the employees to spend so much time running in circles! This place needs to be torn down & built over to be functional & run properly & smoothly!”

High pricing and surprise fees(2 mentions)

“Charged me $114 to board my 80 pound lab for ONE NIGHT. They charge a full day if you pick your dog up after 11 am. Also, it is a mandatory $30 fee to 'wash your dog' that they don't tell you about until you're dropping off your dog.”

Obedience training done cruelly

“And now they exploit dogs with these ridiculous dog shows, And obedience training, Which is done cruelly”