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Top Paw Resort

Name: Top Paw Resort
Address: 4272 Marsh Ridge Rd, Carrollton, TX 75010, Carrollton, TX, 75010.0, US
Telephone: +1 972-307-7648
Rating: 4.7

4272 Marsh Ridge Rd, Carrollton, TX 75010

4.7

193 Google reviews

Outdoor yardMedication adminGrooming

Overview

Top Paw Resort is a luxury pet resort in Carrollton, Texas offering boarding in 50 Executive and Junior Suites, dog daycare, and grooming services. The facility features a large 23,000+ sqft turfed play yard with UV-repellent shade canopies, video monitoring, and staff experienced in administering medications and special diets. They are open Monday-Saturday with varying hours and closed on major holidays.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardturf

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Max capacity: 50 dogs

Policies & Details

Care & Play

Group play

Daily updates

What Reviews Say

190 reviews analyzed

Top Paw Resort is highly regarded for its exceptionally friendly staff and clean, modern facility, with many customers noting that their dogs return home happy and exhausted. The facility earns high praise for its transparency via webcams and its long-tenured management team that remembers individual pets by name. However, the business faces significant criticism regarding a strict breed-restriction policy against Pit Bull mixes and occasional lapses in communicating minor injuries or accurately reporting a dog's location within the facility.

Staff

4.9

Dog happiness

4.8

Cleanliness

4.8

Facility

4.7

Value

4.6

Drop-off / pickup

4.5

Communication

4.2

Safety

4.0

People love

Exhausted/Happy Dogs(18)Cleanliness/Smell(12)Personalized Care/Memory(10)

Staff shoutouts

Brian(9 mentions)Scott(4 mentions)Rachel(4 mentions)McKenzie(2 mentions)Jerry

Worth noting

Breed-based discrimination/rejection (Pit Bull breeds)

“A dog daycare/boarding place that doesn't require a meet n greet to assess temperament is not a place to be trusted... they actually don't accept pit bull breeds.”

Unreported minor injury

“My friend picks him up for me after his second day and his foot is bleeding!!”

Breed Restrictions(5 mentions)

“Restrictions should be decided upon temperament NOT breed.”

Camera App Fees/Quality(3 mentions)

“they make you pay a subscription fee for an app that has 1.5 stars on the app store to see the cameras.”

Inaccurate staff updates/Isolation(2 mentions)

“When I asked why he was isolation they stated 'That's not him, he's in the yard' ... When a person entered the room I could tell 100% that was my dog.”

Owner replies to 85% of reviewsAvg response: 2dprofessional tone42 repeat customers

Top Rated

4.7 stars from 193+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 193 reviews.

At a Glance

Google rating

4.7/ 5

Review score

4.6/ 5

Amenities3 of 14

Reviews193

Repeat customersNumber of reviews that mention returning or being a regular customer.42

Max capacity

50 dogs

Pricing

Contact facility for pricing

Contact

Visit Website +1 972-307-7648 4272 Marsh Ridge Rd, Carrollton, TX 75010

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