Totally Woof

Reported lack of transparency about group-play participation and extended seclusion

“He was actually been secluded in a pen for most of the day, occasionally receiving 1:1 human playtime.”

Alleged inadequate supervision during a reported dog fight

“there was no staff physically in with the dogs like they advertise they are left alone in a pen.”

Recurring reported urine odor and cleanliness concerns

“my dog came home smelling like urine and the facility had a urine odor to it.”

Reported harmful or distressing grooming outcome

“Our dog was needlessly shaved and returned traumatized from her experience.”

Booking and communication failure involving a complimentary evaluation day

“they sent us away saying that 1.) they don’t schedule “free” days on weekends and 2.) they are at capacity.”

Reported poor grooming execution and inadequate resolution

“The groomer explained this is the best he could do and he felt this was acceptable.”

Urine odor and cleanliness(3 mentions)

“my dog came home smelling like urine and the facility had a urine odor to it.”

Communication and transparency(2 mentions)

“the lack of transparency is unacceptable.”

Grooming quality(2 mentions)

“Everything about this cut looks amatuer and/or rushed.”

Supervision and safety(2 mentions)

“they are left alone in a pen.”

Limited visibility into dog care(2 mentions)

“there are no video cameras to watch online during the day”