Toureen Pet Resort and Spa

Puppy broke leg due to lack of supervision - required surgery

“He was left UNSUPERVISED all by himself and broke his leg and needed surgery. They even had video proof!”

Dog sent home with wrong person, later got sick

“They apparently sent him home with another person and tried to give us some one else’s dog when we returned for pick up.”

Dog bitten by another dog at daycare, needed medical attention

“My dog was bit (by a pitbull) while at daycare, and needed immediate medical attention.”

Grooming injury - dog stabbed in eye with shears

“Last time they stabbed him in the eye with shears! Thankfully there is a vet right next door and they gave him some stitches”

Multiple reports of dogs contracting kennel cough without notification

“Our dog was given back to me with a hoarse voice and profuse coughing... deliberately not being proactive at informing the owners”

Pricing - considered expensive or overpriced(8 mentions)

“It cost 200 dollars to board my dog for two nights... It's highway robbery”

Kennel cough/illnesses contracted at facility(7 mentions)

“When I picked him up, the staff told me he had diarrhea... He also has not stopped coughing and wheezing profusely!”

Grooming quality inconsistent(5 mentions)

“The quality is all over the place... he may be returned... a terrified and haphazardly-hacked up mess - even complete with nicks and cuts on two occasions”

Lack of communication about health issues(5 mentions)

“We weren't informed of her picking this up. We would have appreciated a bit of notice confirming this.”

Old dogs not properly cared for(2 mentions)

“Our 16 year old stayed for a week last June and never fully recovered from the experience. Doogal had sores on his legs from sitting in water”