Town & Country Grooming & Boarding
5218 Railroad Ave #1, Baytown, TX 77521
Overview
Town & Country Grooming & Boarding is a pet care facility in Baytown, TX offering boarding, daycare, and small breed grooming services. The business operates Monday through Friday 8am-5pm, Saturday 8am-12pm, and Sunday 3pm-4pm. Client testimonials indicate positive experiences with staff handling dogs of various sizes including large breeds like Rottweilers.
Amenities & Policies
What Reviews Say
78 reviews analyzedTown & Country is a long-standing facility highly valued by locals for its affordable pricing and exceptionally kind, family-like staff. While the majority of clients report years of positive experiences, there are significant polarized incidents regarding pet safety and medical monitoring during peak heat periods. The management is highly responsive but tends to be defensive or dismissive of negative feedback in public replies.
People love
Staff shoutouts
Worth noting
Death of a dog attributed to heat stroke/dehydration during boarding
“He was suffering from a heat stroke. He has since passed away due to the complications of this incident.”
Dog injury/aggression between owner's own dogs while boarded together
“Two of our dogs got attacked... When asked about the dog bites they had no clue that it had even happened!!!”
Communication/Information for new clients(3 mentions)
“Should be more informative to new clients.”
Grooming discrepancies (unauthorized cuts)
“We did NOT ask for any cutting or grooming and honestly we should have been called prior if there was a need.”
DIY Dog Wash maintenance(2 mentions)
“The DIY dog wash machine is broken. Just lost $10 in it, no soap was dispensed.”
Top Rated
4.6 stars from 82+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 82 reviews.
At a Glance
Pricing
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