Town & Country Pet Care Center

Grooming injuries - dogs coming back with cuts, razor burn, skin infections

“My dog is a great dane she was acting very different after her appointment, flinching & crying after being pet. We discovered small cuts all down her back and up her neck.”

Kennel cough outbreaks - multiple dogs contracting illness during stays

“My dogs went to this daycare for only two days. They both have Kennel Cough disease now and it is terrible.”

Dogs returning sick with GI issues, vomiting, diarrhea

“From the day I picked him up he had diarrhea. Next two days he vomited all over the house along with the diarrhea. He started vomiting blood and there was blood in his stool.”

Hygiene issues - dogs returned covered in urine/feces, dirty conditions

“When we picked him up his whole bottom half was covered in urine and he was very dirty.”

Medication administration failures - dogs not receiving prescribed medications

“My Akita did not get all of her allergy medicine so she chewed her legs raw.”

Lack of communication/photo updates during boarding(8 mentions)

“I requested a picture be sent to me... I never received a picture via text nor was one posted on their pet parent page on Facebook.”

Pricing transparency and unexpected charges(6 mentions)

“I was not told there was a charge for Senior Paws, but upon paying the bill it cost nearly as much as a night's stay, in effect doubling the bill.”

Inconsistent grooming quality(5 mentions)

“I think it was a horrible job. When we picked them up every time they shook hair went flying and they smelled of urine.”

Dogs returning sick or injured(5 mentions)

“They both have Kennel Cough disease now and it is very worrying.”