Thunder Bay facilities
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Tripaway Reg'd Boarding Kennels

995 Gratton Rd, Thunder Bay, ON P7G 1L8

3.8
37 Google reviewsGoogle Verified
Outdoor yardMedication adminGrooming

Overview

Tripaway Kennels is a licensed boarding facility in Thunder Bay, Ontario with over 50 years of experience. They offer dog and cat boarding with large indoor/outdoor runs, daily walks, medication administration at no extra charge, and a separate grooming salon (Classy Clips). The facility is wheelchair accessible and has an on-site generator and smoke alarms for safety.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Care & Play

Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Fire safety system

Extras

Owner operated

What Reviews Say

37 reviews analyzed

The facility presents a starkly polarized reputation; while many long-term clients praise the owners' friendliness and the facility's organization, a significant number of one-star reviews report serious neglect. Common recurring issues include pets being returned covered in urine, signs of extreme psychological distress, and physical injuries from chewing on metal crates. Prospective clients should weigh the positive reports of 'clean kennels' against multiple detailed accounts of poor hygiene and minimal animal interaction.

Drop-off / pickup
4.2
Staff
4.1
Value
4.0
Facility
3.5
Cleanliness
3.2
Communication
3.0
Dog happiness
2.8
Safety
2.1

People love

Friendly and accommodating staff(12)Facility layout and organization(5)Cat boarding(2)

Worth noting

Severe hygiene issues (dogs/bedding covered in urine)

β€œThey all were covered in their own urine and all their beds had to be thrown away from the smell of piss!!”

Physical injury and trauma

β€œPicked our dog up after a 3 day stay to a bleeding raw snout, bleeding gums, teeth are silver from chewing metal.”

Allegations of 'no-touch' policy and neglect

β€œOwners don’t touch your animals... use a metal stick... (We don’t touch them because they have diseases // germs)!”

Urine smell and lack of sanitation for bedding(6 mentions)

β€œDogs pee on their blankets // beds and owners do not clean them // wash them!”

Neglect/Lack of exercise(4 mentions)

β€œI believe they were 100% neglected with zero socialization and/or time out of their kennel.”

Post-boarding illness or distress(5 mentions)

β€œOne of my dogs now has an infection and has blood in her urine... My dogs are still acting very stressed.”

At a Glance

Google rating
3.8/ 5
Review score
3.4/ 5
Amenities3 of 14
Reviews37
Repeat customersNumber of reviews that mention returning or being a regular customer.5

Pricing

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