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Twin Lakes Pet Resort

Name: Twin Lakes Pet Resort
Address: 1220 N Main St, Paris, IL 61944, Paris, IL, 61944.0, US
Telephone: +1 217-463-7661
Rating: 4.8

1220 N Main St, Paris, IL 61944

4.8

87 Google reviews

GroomingTraining

Overview

Twin Lakes Pet Resort is a luxury pet boarding and grooming facility in Paris, Illinois, offering short and long-term boarding for dogs and cats, as well as daycare, grooming, obedience training, and retail services. Hours are 8:00 AM – 5:00 PM daily, with lunch closure from 12:00 PM – 1:00 PM. Detailed policies and pricing are not specified on the homepage.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

86 reviews analyzed

Twin Lakes Pet Resort is highly regarded for its modern, clean facility and high-tech amenities, particularly the 24/7 webcam access which provides significant peace of mind to owners. While the vast majority of customers report happy pets and friendly service, there are isolated but sharp criticisms regarding rigid administrative policies and a past incident of staff misconduct that was addressed via immediate termination. Overall, it is viewed as a premium 'home away from home' with excellent grooming and boarding standards.

Dog happiness

5.0

Cleanliness

5.0

Facility

5.0

Staff

4.8

Safety

4.5

Value

4.2

Communication

3.5

Drop-off / pickup

3.0

People love

Webcam Access(18)Facility Cleanliness(10)High-end Amenities(5)

Staff shoutouts

Dee(2 mentions)Ali

Worth noting

Employee misconduct/Animal neglect on social media

“Here shows an employee by the name of Lexie neglecting a cat that she posted onto social media trying to be funny.”

Hidden fees/Late pick-up policy

“CUSTOMERS BEWARE OF THE SNEAKY LATE PICK UP FEE... I was charged a 45.00 late pick up fee.”

Strict vaccine documentation requirements

“The DAY of drop off they contacted me to let me know that my vaccine records won’t work because we got the Bordatella shot at a vaccine clinic.”

Owner replies to 50% of reviewsprofessional tone12 repeat customers

Top Rated

4.8 stars from 87+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 87 reviews.

At a Glance

Google rating

4.8/ 5

Review score

4.4/ 5

Amenities2 of 14

Reviews87

Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$34–$44/night

Contact

Visit Website +1 217-463-7661 1220 N Main St, Paris, IL 61944

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