Two Ponds Pet Lodge

Severe hygiene neglect (pets returned covered in urine/feces)

“Picked up my pups and they both stunk of urine, their blanket and toy I sent with them were SOPPING wet with pee.”

Medication and feeding errors

“The front desk was just not going to medicate my dog for a week... I noticed that my dogs probiotic had not been administered.”

Physical injuries/Safety incidents

“Our puppy had sustained what they thought might have been a bite... confirmed it was a dog bite and would require 6 stitches.”

Poor communication/Unresponsive management(12 mentions)

“Tried to contact management and they're always in a meeting, unable to answer their phone and no call back.”

Grooming quality and pricing surprises(9 mentions)

“Under new ownership and increased grooming services by 28% with zero notice.”

Smell of facility(4 mentions)

“The stench of the whole facility just getting out of your car is overwhelming of urine.”