Uptown Paw Resort & Spa

Undetected injury - dog got a 3-inch gash on leg that staff didn't notice for days

“My dog got a three inch long gash on the inside of his lower leg. I understand that accidents can happen, but none of the staff members saw it for DAYS.”

Aggressive handling claims during grooming - dog restrained, cried, owner accused of lying

“The owner told me it had taken three staff members to restrain him... I could clearly hear my dog crying and whining in distress from the back.”

Pet returned with chemical skin irritation requiring vet care

“My cat came home smelling like a bottle of perfume was dumped on him and now he is licking his arm bald. Have to go to the vet to get medication.”

Injury detection/oversight(2 mentions)

“none of the staff members saw it for DAYS”

Communication issues around pricing

“slapped on a $15 extra handling fee (on top of the $22 nail trim fee, totaling $37)”

Owner confrontation style

“she looked me straight in the face, gave a condescending, saccharine smile, and said: 'I assure you that's not your dog crying.'”