Urban Dog Co Grooming, Dog Walking, Daycare and Boarding

Physical injuries during grooming (cuts/scabs)

“the groomer cut into his ear. The dog was bleeding quite a lot... two days later they had to stich him up as the cut was too deep.”

Aggressive/Defensive owner responses to criticism

“Not sure what you consider a 'mess' but you sound like a hot one. Thank you for your first and last grooming service!”

Pricing transparency and unexpected add-ons(3 mentions)

“We were hit by 50% more due to the add on service that was sneakily included.”

Long wait times/Communication gaps(4 mentions)

“They told me they’d text me when my dog was ready but that didn’t happen. I waited for over 4 hours.”

Shaving matted dogs(3 mentions)

“The icing on the cake is their only grooming technique is to shave my dog down!”