Rialto facilities
🐕

Valley Pet Hotel

1786 N Riverside Ave # 2, Rialto, CA 92376

4.8
64 Google reviews
Outdoor yardSmall dog areaAccepts puppiesMedication adminGroomingOvernight potty breaksOnline booking

Overview

Valley Pet Hotel is a small, owner-operated pet boarding and daycare facility in Rialto, CA offering dog and cat boarding plus dog daycare. They feature both indoor and outdoor play areas, require a temperament evaluation, and have an on-site veterinary hospital. Pricing ranges from $32-59/night for boarding and $20/session for daycare, with a first-time offer of $1 for new clients.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies4+ months
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP

Policies & Details

Hours & Billing

Drop-off hours:7am-12pm
Pick-up hours:7am-7pm
Late pick-up fee:$15 after-hours fee

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:If notified 2+ days before: no fee, deposit credited to account. If notified <2 days: deposit forfeited. Early pickup: account credited for remainder.
Deposit required — 50% of cost of stay

Care & Play

Group play
Solo play
Daily updates — Paid
Comfort items allowed
Feeding policy:Owner provides food
Raw diet accommodated

Requirements

Spay/neuter policy:Required for daycare (males must be neutered, females must be spayed)

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner
Fire safety system

Extras

Senior dog accommodations
Owner operated

What Reviews Say

62 reviews analyzed

Valley Pet Hotel is highly regarded for its integration of boarding, daycare, and veterinary services, providing a high sense of security for pet owners. Customers consistently praise the frequent photo updates and digital report cards provided via their app, as well as the facility's cleanliness and affordability. While a few new clients found the mandatory pre-stay temperament evaluation inconvenient, the majority of reviewers appreciate the safety-first approach and the attentive, personalized care provided by the staff.

Cleanliness
5.0
Communication
5.0
Safety
4.9
Dog happiness
4.8
Value
4.8
Facility
4.7
Staff
4.5
Drop-off / pickup
4.2

People love

Digital Report Cards & Photos(18)Affordability(7)Special Needs/Medical Care(4)

Staff shoutouts

Daniel(5 mentions)Kamiah(3 mentions)MarissaShadeLisa ReedRomanNicoleMariaStephanie

Worth noting

Turned away at check-in despite reservation

“I reserved 2 months in advanced and they turned my dogs away when I checked them in... they gave excuses on how he was being aggressive.”

Inconvenient evaluation process(2 mentions)

“they require you to take time off work and bring your dog in days before the stay for an “evaluation,” then come back again later for the actual drop‑off.”

Staff rudeness (isolated incidents)(2 mentions)

“The staff are extremely unfriendly and unhelpful. They treat you like they hate to see you there!”

Owner replies to 100% of reviewsprofessional tone11 repeat customers

Top Rated

4.8 stars from 64+ reviews

This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 64 reviews.

At a Glance

Google rating
4.8/ 5
Review score
4.7/ 5
Amenities7 of 14
Reviews64
Repeat customersNumber of reviews that mention returning or being a regular customer.11

Min puppy age

4 months

Pricing

Boarding

$32–$59/night

Daycare

$20/day

Contact

Visit Website+1 909-301-8299Get directions to 1786 N Riverside Ave # 2, Rialto, CA 92376

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing